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  • Orders & Payments
  • Can I make changes to my order?
    We work with a third party fulfillment center that begins processing orders immediately after they are purchased. If the order has been submitted and we have started working on it then it can’t be changed or canceled.
  • Is it safe to use my credit or debit card?
    The security of personal information is a high priority for us. We maintain administrative, technical and physical safeguards to protect against unauthorized disclosure, use, alteration and destruction of the personal information in our possession. Any information you transmit on our website is processed by an industry-standard data encryption system called Secure Socket Layer (SSL).
  • What if I entered the wrong shipping address for my order?
    If your order has not yet been processed in our shipping system, we may be able to modify your shipping address for you. If your order has already been processed for shipment or is already in transit, we unfortunately are not able to modify the shipping address. We kindly recommend that you contact your local post office to arrange for a possible address change or pick-up of the package. If you are unable to receive your package, please contact our Customer Support Team and we will do our best to assist you further.
  • My tracking says “no information available at the moment”.
    For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
  • Shipping & Delivery
  • Why do I receive part of my order?
    We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.
  • What if my parcel doesn’t arrive?
    We ask if you could patiently wait up to 5 days after the promised delivery date to receive your parcel in case of a delivery delay, but we will do our best to get your parcel to you as fast as we can. If you have still not received your order after this time, please contact us stating your order number and we will look into this for you.
  • Returns & Refunds
  • What if I received a faulty or damaged item?
    Please contact our support team immediately and they will guide you how to return the faulty or damaged item and get the correct one.
  • Can I exchange an item?
    Unfortunately, we are currently unable to process exchanges. If your item is eligible for returns, you can return your item to us and place a new order to receive the item of your choice.
  • What is the usual turnaround time for returns?
    If you are shipping it back to us the turnaround time is 1 - 2 weeks from the day you give the package to FedEx or USPS until the merchandise is checked in at the warehouse and the refund is issued.
  • When will I get my refund?
    You will be notified via the email address associated with your order within 24 business hours of your return's arrival at our Online Division. It can take up to 7-10 working days to fully process your return and reimbursement. Refunds will be issued to the original method of payment. Your banking institution may require additional days to process and post this transaction to your account. Please note that refunds may take up more days to process due to varying processing times between payment providers.
  • Products
  • Where are your products made?
    Our products are manufactured in USA.