Shipping

⚙ Our Products Are Made to Order - Please allow 3-10 business days for production + shipping (Should be closer to 3 production days)

Here are our refund and return policies. Please read the policies below and contact us with any questions. 

 

Returns and Exchanges

In an effort to reduce waste, all items in this store are made to order.  Because of the custom nature of our printing and product fulfillment processes,

Due to the nature of our products being individually crafted, we do not accept returns or exchanges. By placing an order with our company, the customer acknowledges and agrees that they have fully reviewed and confirmed the order details and specifications before finalizing their purchase.

It is the customers sole responsibility to use the sizing chart on the product page to verify the correct size before placing order. No exchanges or returns are allowed for size differences.

45-day Free Replacement Policy
The last thing we want is for you to be stuck with a damaged or flawed item. If the item arrives to you damaged or if the design comes off during the wash, please get in touch with us as soon as possible and we will send you a replacement item free of charge.

Need to change my order

We work with a third party fulfillment center that begins processing orders immediately after they are purchased. If the order has been submitted and we have started working on it then we can not guarantee the order address can be changed.

Need to change the product: if you bought a product that you need changed, you have 24 hours to contact us with the change or cancellation. Please email support@summerlaundry.com with the subject line: Order Change – Order #XXXXX. In the body, please state your name, order number, and the desired products.

Need to change the address: If you entered in the wrong address and need it to be changed, please email support@summerlaundry.com with the subject line: Address Change – Order #XXXXX. In the body, please state your name, order number, and the address you need to add.

Order Cancellation

Once your order is placed, we work with an automated fulfillment partner that begins packaging and preparation for shipment almost immediately. Due to the fact that our shipping is automated via a third party fulfillment network, we are not always able able to cancel orders for t-shirts or sweatshirts after the order is placed, but if you need to make a change or cancellation email us immediately and we will do our best to assist.  

Damaged Products

Please email us within 14 days from when you received your order. Please email
support@summerlaundry.com. In the subject line, please put “Damaged Product for order #XXXXX.” In the body, please include a photo of the damaged product. From
there, we will go about the process of getting you a new item.

Received the wrong product

Please email us within 14 days from when you received your order. Please emailsupport@summerlaundry.com. In the subject line, please put “Received the wrong

product for order #XXXXX. In the body, please include a photo of the incorrect product. From there, we will email you a return label. Once we receive the incorrect product, we will send you the correct product.

My order says it was delivered but I don’t have it—what happened?

By following the steps below, almost all of our customers track down their missing Pre-Internet packages. If you are still unable to receive your package after attempting the steps, email us and we will see what we can do: but please attempt these steps first. This may happen for a variety of reasons. Unfortunately, because tracking indicates that you did in fact receive our order, there isn't much we can do on our end. Here are the steps we recommend to customers trying to recover a missing package:

1. Contact your local post office and ask to speak to the post master, ask if they can speak with the mail carrier who delivers to your street. Ask him/her about the
package and the date it was marked as delivered—mail carriers are pretty good at
remembering packages on their routes!

2. Ask your local post office if they are holding the package for some reason.

3. Check with your neighbors to see if the package was accidentally delivered to their address

4. (This is the most important) Wait a couple of days. Some packages are mistakenly marked as delivered during the sorting process, when in fact they are still en route- we have seen this become a very common occurrence as of late.